Shipping policy

SHIPPING POLICY

ORDER PROCESSING

Orders are typically processed within 1–3 business days after payment confirmation.

Processing times may increase during:

  • new releases
  • high order volume
  • holidays
  • promotional periods

Once an order has been shipped, customers will receive tracking information by email.

SHIPPING ADDRESS RESPONSIBILITY

Customers are responsible for providing accurate shipping and billing information at checkout.

CLEOMAR is not responsible for:

  • incorrect addresses entered by customers
  • failed deliveries caused by incorrect information
  • packages sent to the wrong address due to customer error

Orders returned due to incorrect address information may require additional shipping fees before reshipment.

SHIPPING TIME ESTIMATES

Shipping times provided at checkout are estimates and are not guaranteed.

CLEOMAR is not responsible for shipping delays caused by:

  • USPS
  • UPS
  • weather conditions
  • carrier disruptions
  • customs delays
  • incorrect customer information

Once a package has been transferred to the shipping carrier, delivery responsibility falls to the carrier.

LOST OR STOLEN PACKAGES

CLEOMAR is not responsible for lost or stolen packages marked as delivered by the carrier.

Customers are encouraged to:

  • verify shipping information carefully
  • monitor tracking updates
  • contact the carrier directly regarding delivery issues

DOMESTIC SHIPPING

We currently ship within the United States only.

International shipping may become available in the future.

SHIPPING FEES

Shipping fees are calculated at checkout and are non-refundable unless otherwise determined by CLEOMAR.

Original shipping charges will not be refunded for:

  • returned packages
  • refused deliveries
  • failed delivery attempts
  • approved refunds

ORDER ISSUES

If you experience an issue with your order, contact us within 48 hours of delivery.

Please include:

  • full name
  • order number
  • clear explanation of the issue
  • photo proof if applicable

LIMITED RELEASES

Due to the limited nature of CLEOMAR releases, shipping timelines may vary during launch periods.

Customers are expected to review all shipping information before completing checkout.

Failure to review shipping details or provided timelines does not qualify orders for cancellation or refund.  

Contact: Our customer support email contactcleomar@gmail.com or Reach out to us on Social Media. Instagram: CleoMarChapters