Refund policy

RETURN & REFUND POLICY

At CLEOMAR, we aim to provide quality products and a smooth customer experience. Due to the limited nature of our releases and inventory, all purchases are subject to the following policy.

ALL SALES FINAL

All sales are considered final unless:

  • the incorrect item was received
  • the item arrives damaged
  • an approved exchange request is accepted

We do not offer refunds for:

  • change of mind
  • incorrect sizing selection
  • buyer’s remorse
  • worn or used items
  • delayed shipping caused by carriers
  • minor variations in color or garment wash

EXCHANGES

We currently offer exchanges for eligible items only.

To request an exchange:

  • contact us within 7 days of delivery
  • provide your order number
  • provide clear photos of the item

All exchange requests must be approved before items are sent back.

Customers are responsible for return shipping costs unless the mistake was caused by CLEOMAR.

RETURN CONDITIONS

Returned items must be:

  • unworn
  • unwashed
  • free of odors, stains, or damage
  • in original condition
  • with original tags attached
  • Returns must be made within 10 days 

Items that do not meet these conditions will be denied.

DAMAGE / INCORRECT ITEM CLAIMS

If you receive a damaged or incorrect item, contact us within 48 hours of delivery.

Please include:

  • your order number
  • clear photos of the item
  • photos of packaging if requested

Claims submitted without sufficient proof may be denied.

INSPECTION PROCESS

All returned items are inspected upon arrival before any exchange, refund, or store credit is approved.

CLEOMAR reserves the right to deny returns or exchanges if:

  • items show signs of wear
  • items are returned damaged
  • fraudulent activity is suspected
  • policy conditions are not met

REFUNDS

Approved refunds will only be issued for:

  • verified damaged items
  • verified incorrect orders
  • situations approved by CLEOMAR after inspection
  • Orders that haven't yet been shipped out already.
  • Cancellations must be made within 24 hours before orders are processed.

Refunds are processed back to the original payment method after inspection and approval.

Original shipping costs are non-refundable.

LIMITED RELEASES

Limited releases, special collections, and sale items may be marked as final sale and are not eligible for refunds or exchanges.

CONTACT

For all return or exchange inquiries, contact:

contactcleomar@gmail.com